Return and Refund Policy
Return & Refund Policy
Thank you for shopping with us at ShirtChic. We strive to offer you the best quality products and ensure your satisfaction with every purchase. Understanding that sometimes an item may not be what you expected, we have outlined our return and refund policy below to ensure a smooth and convenient process for any returns or issues you may encounter.
How To Request a Return
To initiate a return, please reach out to our customer service team via email at service@shirtchic.com or click here to use the contact form on our contact page. We require that return requests be made within 14 days from the delivery date of your item.
In What Situation Can You Return
We accept returns, whether you've changed your mind, need an exchange, or in cases where the product is defective, damaged, or incorrect. We aim to make this process as hassle-free as possible by providing a free return label for all such instances.
However, it's important to note that heavily worn products cannot be returned due to hygienic reasons. We request that items be returned in their original condition with all tags and packaging intact, to ensure they are eligible for a refund.
Free Return Label
For all approved return requests, we will email you a free return label. Simply attach this label to your package and send the item back to us.
Refund Process
Upon receiving your returned item, we will promptly process your refund. Refunds will be credited back to the original payment method used during purchase on the same day we receive the returned product. Please be aware that it may take a few days for your bank or credit card company to process and post the refund to your account.
Lost Packages
We understand that sometimes packages may get lost in transit. Rest assured, you will not be held liable for lost return packages. In the unfortunate event that your package is lost, we will still honor a refund, ensuring that you are not adversely affected by such incidents.
Contact Us
If you have any questions or require assistance with your return, please do not hesitate to contact us at service@shirtchic.com. Our dedicated customer service team is here to help ensure your satisfaction with every aspect of your shopping experience.
At ShirtChic, we value your trust and are committed to providing high-quality products and exceptional service. Thank you for choosing us for your apparel needs
Shirtex International Limited
Unit 8, 18/F Lemmi Ctr
50 Hoi Yuen Rd
Kwun Tong, Kowloon
Hong Kong
service@shirtchic.com
+852 5145 4402
9:00 - 18:00 HKT , Monday to Friday
